Refund and Cancellation Policy
Effective date: October 8, 2026
Legacy GTM services are billed monthly and can be cancelled with 30 days' notice. This policy explains how cancellation works and when refunds apply. It is part of our Terms of Service.
How to Cancel
Email harvey@legacygtm.com from the email address on your account with the subject line "Cancellation". We will confirm in writing within 2 business days. Cancellation takes effect at the end of the billing period that follows your 30-day notice, and no further charges are made after that.
If your proposal includes a minimum term, you can cancel at the end of that term with the same 30 days' notice.
What Happens When You Cancel
We keep running your campaigns and answering replies until your final billing period ends. At the end of the engagement, we send you your prospect lists, campaign copy and a final report. On request, we transfer ownership of your sending domains and inboxes to you. Domain and inbox transfer fees are charged at cost.
Refunds
Because our work starts as soon as you pay, monthly fees are generally non-refundable once a billing period has begun. Refunds are available in these cases:
| Situation | Refund |
|---|---|
| You cancel within 3 business days of your first payment and before any setup work starts | Full refund |
| We cannot start your campaign for reasons on our side | Full refund of fees paid |
| We end the engagement without cause | Refund of prepaid fees for the unused part of the billing period |
| You were charged in error or charged twice | Full refund of the incorrect charge |
| Setup fee, once strategy, data or infrastructure work has started | Non-refundable, except a pro-rated refund for setup work not yet delivered if the engagement ends in the first month |
| Monthly fee, once the billing period has started | Non-refundable |
Approved refunds are sent to the original payment method within 10-20 business days.
Results Are Not Guaranteed
We do not offer refunds based on the number of leads, meetings or sales a campaign produces. We are clear about this before you sign, on our website and in our FAQ, because results depend on factors outside our control.
Billing Questions and Disputes
If you think a charge is wrong, contact us at harvey@legacygtm.com before contacting your bank or card issuer. We respond within 2 business days and will work with you to resolve it quickly.
Contact
Hộ Kinh Doanh Legacy GTM
168 Phan Trong Tue Street, Dai Thanh Commune, Ha Noi, Viet Nam
Email: harvey@legacygtm.com